Position: System Administrator / Infrastructure Engineer

Key Responsibilities:

System Administration & Infrastructure Maintenance

• Provision, install, configure, operate, and maintain system hardware, software, and related infrastructure.
• Manage workload setups, system tuning, upgrades, backups, and repairs while minimizing disruption to production.
• Ensure the integrity of networks, servers, and communication channels, completing IT work requests on time.
• Conduct ongoing performance monitoring, resource optimization, and hardware upgrades as required.
• Maintain staging/test environments to support production readiness.

Monitoring & Incident Management

• Set up and maintain monitoring tools to verify system integrity, resource availability, logs, backups, and scheduled jobs.
• Actively track system health and respond to incidents end-to-end, including diagnosis, communication, risk assessment, resolution, and documentation.
• Take ownership of production incidents, coordinating with stakeholders and delegating tasks where necessary.

Access Control & User Administration

• Administer and maintain user accounts, profiles, and access permissions.
• Control system access rights and enforce security policies to ensure proper authorization.
• Document and regularly review access rights to comply with internal policies and regulatory standards.

Cybersecurity, Risk & Compliance

• Maintain system and network security in alignment with organizational IT Risk Policies and regulatory requirements.
• Participate in cybersecurity initiatives, vulnerability remediation, and penetration test follow-ups.
• Implement and maintain reliable backup, disaster recovery, and business continuity processes.

Production Deployment & Change Management

• Execute, validate, and monitor production deployments.
• Assess readiness, communicate changes across teams, and reject non-compliant deployments to minimize risks.
• Ensure smooth rollout of updates and enhancements while maintaining operational stability.

Database Management

• Manage the performance, reliability, and security of company databases.
• Perform database upgrades, backups, recovery, and issue resolution.
• Monitor database activity and ensure compliance with security and integrity standards.

Technical Research, Innovation & Automation

• Conduct research and development to enable innovation in infrastructure and system design.
• Explore automation, AI tools, and Internal Developer Platforms (IDP) to improve efficiency.
• Troubleshoot advanced issues (e.g., message queue instability) and recommend future system improvements.

Documentation & Knowledge Management

• Maintain accurate, clear, and up-to-date IT documentation, including systems, infrastructure, security protocols, compliance requirements, and operational procedures.
• Provide recommendations and reports for future upgrades and process improvements.

Basic Requirements:

• At least 3 years proven experience in system administration, infrastructure, and database management.
• Skills in Unix, Databases, and Infrastructure maintenance.
• Cloud service experience, esp. Amazon Web Services would be preferred.
• Strong knowledge of networking, cybersecurity, and access control.
• Hands-on experience with backups, disaster recovery, and monitoring tools.
• Ability to handle incidents end-to-end with clear communication and ownership.
• Familiarity with automation, scripting, or cloud technologies is a plus.
• Thai and English languages.
• Good analytical, written, verbal and interpersonal communication skills
• Love living in Chiang Mai, and want to work for a global company.

Soft Skills:

• Proactive approach to identifying and mitigating issues in order to help prevent production incidents from occurring
• Analytical and troubleshooting skills.
• Attention to detail and strong documentation habits.
• Excellent communication and collaboration across the teams.
• Ability to prioritize tasks and incidents efficiently according to business needs.
• Effective time management for handling multiple tasks while managing pressured situations in a dynamic environment.