Position: Head of Payments & Operations

Key Responsibilities:

1. 1. Strategic Leadership
      • Develop and execute the overall strategy for payment services and operational excellence in alignment with DSG’s business objectives.
      • Identify market trends, customer needs, and opportunities to optimize services and improve operational efficiency.
      • Drive innovation in payment and operational processes to maintain a competitive edge.
   2. Payment Operations
      • Oversee the end-to-end payment processes, including processing, settlements, reconciliations, and exceptions.
      • Ensure the efficient execution of cross-border payments, collections, and virtual account services.
      • Collaborate with the technology team to enhance payment platforms, leveraging emerging technologies and trends.
   3. Operational Management
      • Oversee all day-to-day operational activities, including process management, resource allocation, and system optimization.
      • Establish, implement, and monitor standard operating procedures (SOPs) to enhance productivity and reduce inefficiencies.
      • Ensure alignment between operations and other business functions to deliver seamless service to clients and partners.
   4. Regulatory Compliance
      • Ensure compliance with all local and international regulations across payment and operational functions, including AML, KYC, and other financial regulations.
   5. Risk Management
      • Identify and mitigate risks associated with payment and operational activities, ensuring the security and integrity of processes.
      • Develop and enforce a robust risk management framework for both payments and operations.
   6. Team Leadership & Development
      • Lead, mentor, and develop high-performing teams across payments and operations.
      • Foster a culture of collaboration, accountability, and continuous improvement.
      • Ensure teams are equipped with the necessary tools, training, and resources to excel.
   7. Stakeholder Engagement
      • Build and maintain strong relationships with internal and external stakeholders, including clients, partners, banks, payment networks, and regulators.
      • Act as a trusted advisor on payment and operational matters to senior leadership and clients.

Qualifications:

• Education: Bachelor’s degree in Finance, Business Administration, Operations Management, or a related field. A Master’s degree or professional certifications (e.g., CTP, PMP, CAMS) is advantageous.
• Experience:
  • Minimum of 8-10 years of experience in payments, operations, or financial services, with at least 5 years in a leadership role.
  • Proven expertise in cross-border payments, operational management, and regulatory compliance.
  • Experience leading large teams and managing complex operational frameworks.
• Technical Skills:
  • • Strong understanding of payment systems, fintech platforms, and operational best practices.
    • Familiarity with emerging technologies like blockchain, digital payments, and automation tools.
• Soft Skills:
• • • Exceptional leadership, communication, and problem-solving skills.
    • Strategic thinking with a focus on innovation and operational excellence.
    • Ability to manage multiple priorities in a fast-paced environment.