Position: Account Manager / Data Analyst

Job description

Fintech
English Speaking only
High commission-based
Work remotely; Chiang Mai office

If you are interested in working in payment solution products to B2B customers. Want to work in an innovative and highly successful Fintech company in Chiang Mai, Thailand? Do you love the intellectual challenge of engaging with passionate colleagues and achieving targets and managing accounts? Do you have a flair for data analysis?

DSG’s Account Manager/ Data Analyst sales contributes to the BD division to improve financial growth. It involves working as an advocate for an account and managing data with the IT department and Operations for delivery of service. Coordination and a willingness to problem solve are highly desirable. The role is highly collaborative between departments and Accounts. The role is an integral part of the successful management of accounts to help support BD and increase sales opportunities and maximize revenue for the organization.

Skills

Good communication skills. Fluent in English.
Good interpersonal skills. Be able to work across the whole DSG organization.
Experience in Fintech and understanding of API and data. Data driven.
Excellent payments business knowledge.
Excellent Cultural skills – understand culture and needs of our global customer base.
Proactive
3-5 years experience in Banking, Financial Service, e-Commerce, Fintech or other related industries.
Working remotely at times, based in Chiang Mai.

Openings :

Job Responsibilities

1.New clients

Manage client relationships and onboard new clients
Focus on managing new lead/client relationships to deliver the best results and achieve the target
Contact Accounts in collaboration with BD to problem solve and communicate plans.
Meet with IT and Operations to ensure a high service level to the Accounts.
Follow up with the unresponded contacts i.e re-send follow up email
Collect and update key information i.e flow size, currency, countries and other business requirement to support transition to the onboarding process
Onboarding new clients
Contribute to BD division to identify and quantify new business opportunities with current accounts
Be Data driven to check and implement IT understanding and roll out of Accounts onboarding.

2.Existing clients

Maintain / manage existing clients/relationships onboarding clients from an IT and Operations perspective.
Manage DSG Corporate client’s day-to-day requirements and ensure they are clearly understood and implemented
Understand and prioritize needs and requirements of the DSG corporate clients
Attend regular calls with BD and Accounts and inform existing clients of our capability where required with an understanding of their requirements.
Contribute to BD division to feed new product development for cross-sell and upsell for existing clients
Be a part of communication point to our customers over all major post sales issues

3.Products

In-depth understanding on product and service offered by DSG
Contribute to new Product development that DSG can not currently delivered
Assist the new implementation of the project

4.MIS/Business development tools.

Keep the customer pipeline in Monday.com
Utilize MIS tools to report outcome, analyze and improve performance overtime

Here’s What You’ll Get

Be part of a start-up with an exciting future. Be at the ground level to implement your own customer service framework for both internal and external customers.
Colleagues who are intellectually curious, hard-working, and collaborative.
Attractive commission, salary package and other benefits.

Additional Information

Location: Chiang Mai, Thailand
Nationality : Thai
Career Level: Mid
Qualification: Degree
Years of Experience: 3 years
Job Type: Full Time/ Remote
Job Functions: Post-sales, CRM & Business Devpt Coordination with IT Department and Operations Dep

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+65 3159 1815

DOLLARSMART GLOBAL PTE. LTD., A registered company in Hong Kong
(License number: 15-08-01682)