Thai SMEs handling foreign currency sometimes default to using a forex broker for conversions, without considering whether a multi-currency account might serve the underlying need better, the two solve genuinely different problems, and picking the wrong one for your situation costs money.
If your core need is converting a large, occasional lump sum, say, proceeds from a one-time asset sale, or a large annual payment, at a competitive rate, a forex broker focused purely on conversion can be efficient and sometimes offers a tighter spread on very large single transactions.
If your core need is ongoing: receiving regular client payments in foreign currency, holding that currency to pay suppliers in the same currency, and having a persistent account infrastructure rather than a one-off transaction relationship, a multi-currency account structure serves this far better than repeatedly using a broker transaction-by-transaction.
Using a forex broker relationship for regular, recurring business collection and payment activity, when what you actually need is persistent named accounts, means repeating a manual process every single time instead of having infrastructure that just runs. Conversely, assuming a multi-currency account is always cheaper than a broker for every transaction size ignores that very large occasional conversions sometimes get better one-off rates through a dedicated broker relationship.
If you're converting currency more than a few times a month, on an ongoing basis, tied to regular business operations, a multi-currency account almost always wins on convenience and typically on cost. If you have an occasional, large, one-off conversion need disconnected from regular operations, it's worth comparing both options for that specific transaction.