Position: Operations Officer

The Operations Officer is responsible for ensuring the smooth operation of day-to-day business activities in the Company. This includes overseeing various operational processes, managing risk, and ensuring compliance with regulatory requirements. The role requires strong attention to detail, the ability to work independently and as part of a team, and excellent communication and problem-solving skills.

• Ensuring all payments are made on time.
• Generate payment batch file to all banking partner and other payment partners 
• Ensure all payments are processed accurately and in a timely manner, complying with all Standard Operating Procedures.
• Ensure new customers are on board in a timely manner.
• Work alongside with manager and customer support to help to complete daily activities.
• Ensuring all payments are recorded all the time.
• Reconcile customer’s payment against customer’s order.
• Contact and deal with customer issues.
• Collaborate with other departments and teams to ensure efficient and effective operations.

• Bachelor’s degree in Business, Finance, Economics, or related field.
• Considerable knowledge of Foreign Exchange operational functions, systems, policies and procedures
• Ability to speak, read and write English and Thai. 
• Excellent organizational, managerial and project management skills. Ability to manage multiple tasks/projects and deadlines simultaneously.
• Exceptional customer orientation and ability to balance the needs of clients and team members Process improvement or re-design certifications/experience.
• Impeccable analytical, written, verbal and interpersonal communication skills.

• International Work Environment – Be part of a diverse, globally connected team that works across borders with clients and partners throughout Asia and beyond. 
• Chiang Mai-Based – Enjoy a rewarding career while living in one of Thailand’s most livable cities, Chiang Mai offers a relaxed lifestyle, low cost of living, and vibrant culture. 
• Competitive Benefits – We offer a competitive compensation package, including performance-based incentives, professional development support, and comprehensive benefits.

By submitting your application, you consent to Dollarsmart Global Co., Ltd. collecting and processing your personal data including your CV, resume, and contact details for the purpose of evaluating your suitability for this role. Your data may be processed using AI-assisted screening and matching tools, and stored within our recruitment platform. It will only be used for recruitment purposes and will not be shared with any third party outside of our hiring process.

We retain candidate data for a maximum of 12 months from the date of application, after which it will be securely deleted. You have the right to access, correct, or request deletion of your data at any time by contacting us at [hr@dsgpay.com].

This consent is given in accordance with the Personal Data Protection Act (PDPA) B.E. 2562.