Position: Account Manager – Payment Services

As a Junior Account Manager at DSGPay, you will provide essential operational support to the Account Management (AM) Team. You will work closely with the Senior AM and the Head of AM to ensure the smooth day-to-day delivery of our services.

Your role is to act as the operational coordinator—handling the “plumbing” of the business by managing client inquiries, monitoring transaction health, and ensuring that our Partner Infrastructure (banking and payment rails) is correctly mapped to our clients’ DSG accounts. This is an entry-level role designed for someone who wants to learn the inner workings of the global payments and fintech industry from the ground up.

1. Team Operational Support

• Support the AM Team in managing day-to-day client communications, ensuring that all inquiries are logged and responded to with speed and professionalism.
• Assist in the maintenance of client records, fee schedules, and service configurations within our internal systems.
• Act as a liaison between the AM team and internal departments (Operations, Compliance, and Tech) to follow up on pending tasks or client requests.

2. Infrastructure & Service Mapping

• Develop a working knowledge of our upstream Partner Infrastructure (e.g., Virtual Account structures from partners).
• Assist the Senior AM in the implementation phase—helping to map these “core rails” into the final DSG service that the client interacts with.
•Maintain up-to-date documentation on corridor availability, partner capabilities, and technical requirements.

3. Transaction & Health Monitoring

•Conduct daily monitoring of transaction logs to ensure service stability; identify and flag any anomalies (e.g., delays or spikes in failures) to the Senior AM.
•Pull data from various partner portals to assist in investigating simple transaction queries or status updates.
•Help prepare performance data for weekly and monthly client reports, ensuring accuracy in volume and fee calculations.

4. Onboarding & Documentation

•Support the client onboarding journey by coordinating the collection of KYB (Know Your Business) documents and ensuring they meet the requirements of both DSG and our infrastructure partners.
•Assist in creating and updating user manuals, onboarding checklists, and FAQs to help streamline the client experience.

• Education: Bachelor’s degree in Business, Finance, or a related field.
• Organizational Skills: A “list-maker” who can manage multiple small operational tasks simultaneously without losing track of deadlines.
• Analytical Mindset: Comfortable working with numbers and basic data; able to spot discrepancies in transaction logs or reports.
• Technical Aptitude: Proficient in Excel (Google Sheets) and eager to learn how to navigate various banking and PSP back-office portals.
• Communication: Clear and proactive communicator who keeps the Senior AM and Head of AM informed on progress and potential issues.
•Attitude: A proactive team player who is happy to take on “the small stuff” to ensure the whole team succeeds.

By submitting your application, you consent to Dollarsmart Global Co., Ltd. collecting and processing your personal data for recruitment purposes only. Your data may be processed using AI-assisted tools, retained for up to 12 months, and will not be shared outside of our hiring process.
Under the Personal Data (Privacy) Ordinance (PDPO), Cap. 486 (Hong Kong), you have the right to access, correct, or request deletion of your data at any time. Please contact hr@dsgpay.com to exercise these rights.